Wednesday, March 24, 2010

Airline passenger protections to go into effect in April.

From NY Times:

The federal government is about to take a larger role in protecting airline passengers, starting with a new rule allowing travelers to get off a plane stuck on the tarmac for more than three hours.

That rule, which passenger advocates have long wanted, and others adopted by the Transportation Department signal a shift from a grass-roots fight for passenger rights to an era of stronger government-enforced consumer protections. The rules, officially labeled Enhancing Airline Passenger Protections, take effect April 29.

Although tarmac delays of three or more hours are increasingly rare, they still occur and leave misery in their wake, as a diverted Virgin America flight demonstrated on March 13, when passengers were stuck on a plane for more than four hours at Stewart International Airport in Newburgh/New Windsor, N.Y.

Other policies may affect far more travelers, including one that requires more disclosure about airline delays before a ticket purchase so customers can avoid flights that perform poorly. That marketplace pressure could provide an incentive for the industry to address the causes of delays.

Airlines will have to publish within their search results the on-time record for each flight and how often it has arrived more than 30 minutes late, highlighting flights that have arrived more than a half hour late more than half the time. Airlines will also have to note the cancellation rate for any flight canceled more than 5 percent of the time.

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