Less than two minutes into a cell phone conversation, a new computer program can predict a broken heart -- literally and figuratively.
An Israeli company called eXaudios has developed a computer program, known as Magnify, that decodes the human voice to identify a person's emotional state.
Some companies in the United States already use the system in their call centers. eXaudios is even testing the software's use in diagnosing medical conditions like autism, schizophrenia, heart disease and even prostate cancer.
"When agents talk with customers over the phone, they usually focus on content and not intonation, unless the customer is screaming," said Yoram Levanon, President and CEO of eXaudios, which recently won a $1 million prize at the Demo 2010 conference. "If a customer is screaming, you don't need the software. But if we can identify the other emotions of a customer, we can save customers and companies money."
When Discovery News' technology correspondent's voice was decoded using the Magnify software, the output read like a psychologist's notebook: "Struggling to contain an inner excitement. Keeping emotions and/or creativity in check. Warm and fuzzy."
Saturday, May 8, 2010
Phone software can now detect a broken heart.
Sounds cute, but companies are now using this against you when you call them, or they call you. From ABC News: